Can I be sure the product I ordered will be in stock? Items may occasionally be out of stock due to supplier issues; however, we will make every effort to supply the items. If on receipt of your pre-order the products are not available, we will inform you as soon as possible. Please be sure to include your telephone number and email address with your pre-order.
How can I pay for my pre-order? The only forms of payment accepted for pre-order are Visa and MasterCard.
What currency will I be charged in? Malaysian Ringgit or US Dollar only.
Is there a minimum purchase? There is no minimum purchase.
Is there a maximum purchase for pre-order? No.
When will my credit card be charged? Your credit card will be processed right away.
What if I am not satisfied with the merchandise I ordered? If you are not satisfied with the product in your pre-order, it can be refused. We cannot accept any returns for fragrances, cosmetics, liquids or food items once they have been opened.
Who do I contact for information about duty free or a refund? Please email Duty Free Partners Customer Service at firstname.lastname@example.org or call our toll free number: +6 013 428 2234 (Mon – Fri: 0900 hrs – 1800 Hrs). If emailing us, please provide a telephone number where you can be reached.